The Notifications tab lets you subscribe to updates about shipments, assets, or devices. Notifications help you stay informed about important system events in real-time.

You can choose how notifications are delivered:

• Emails – Receive alerts in your inbox for quick access.

Accessing Notifications Menu

To access the Notifications menu:

1. Log in to the Relativity Platform.
2. In the top-right corner, hover over the Profile icon.
3. Choose Notifications from the menu to open the Email event types.
   1. Choose Manage Settings > Notification.

Email Notifications

The Email Notifications section shows a searchable list of system-triggered events that you can subscribe to for real-time email alerts.

Events are grouped into following two categories:

• Common Notifications
  • Asset Events
  • Device Events
  • Site Events
• Shipment Tracking
  • Shipment Events
• Cold Chain Monitoring
  • Shipment Events

Selecting an event from the list opens its subscription settings.

Common Notification Events

You can subscribe to the following types of notifications under Common Notifications. These event categories cover key activities across assets, devices, and sites.

• Asset Events: Triggered when asset-related actions occur, such as creation, provisioning, deprovisioning, dwell time, low battery, shock, tilt, or flight mode transitions.
• Device Events: Triggered by device activities, such as device return, cellular connectivity updates, or Bluetooth Low Energy (BLE) events.
• Site Events: Triggered when site-related actions occur, such as site creation, gateway provisioning, printer provisioning, or deprovisioning.

Following is a breakdown of supported events grouped into three categories:

Shipment Tracking Events

If you are using the Shipment Tracking module, you can subscribe to the following types of notifications. These events cover the full lifecycle of shipments, including creation, updates, transit milestones, and exception handling.

Cold Chain Monitoring

If you are using the Cold Chain Monitoring module, you can subscribe to the following types of notifications. These events cover the full lifecycle of shipments, including creation, updates, transit milestones, and exception handling.

Subscribing to an Event

To receive notifications for a specific event via email:

1. Navigate to: Notifications > Notification Type > Event Type > Select Event

   • Notification Type: Choose from Common Notifications, Shipment Tracking, or Cold Chain Monitoring.
   • Event Type: Expand the category (Example: Shipment Events) and select the desired event.

2. In the right-hand panel under Emails:

   • Enter Email: Enter the email address where notifications should be sent.
     • If the user already has access to the platform, their name will appear in the dropdown list. Start typing to quickly search and select them.
     • For a new user, enter the full and correct email address manually, then click Add.
   • Add: Click Add to subscribe the email to the selected event.

3. Subscribed email addresses appear in a list below, with the option to:

   • Remove (bin icon): Click the bin icon next to the email address to unsubscribe it at any time.

Enable/Disable Event Type

You can enable or disable an entire event type to control whether notifications are sent.

• Toggle the switch in the right panel to activate or deactivate event notifications according to your operational requirements.

Note: Disabling an event type prevents all subscribed users from receiving notifications for that event until re-enabled.

Best Practices

• Use distribution lists: Instead of adding multiple individual email addresses, use a group or distribution list to simplify management.
• Keep contacts updated: Regularly review and update subscribed email addresses to ensure alerts reach the correct recipients.
• Avoid personal accounts: Use official work email addresses to maintain security and ensure accountability.
• Enable only necessary events: Subscribe only to the events relevant to your operations to avoid notification fatigue.
• Test before deployment: Send test notifications to verify that emails are delivered correctly and not filtered into spam.
• Monitor critical alerts: Assign responsibility to specific team members to monitor and act on critical event notifications promptly.